FAQ
What countries do you ship to? ▾
We currently ship only within Canada. At this time, international shipping is not available.
Do you charge for shipping? ▾
No. We offer free shipping on all orders across Canada.
How long does shipping take? ▾
Orders are typically processed within 1–2 business days. Once shipped, delivery usually takes 3–5 business days.
How do I track my order? ▾
Once your order has been shipped, you will immediately receive a confirmation email, which includes a link to your personal tracking information so you can stay informed about your order’s whereabouts at any time.
How do I return my items? ▾
We’re sorry to hear that you want to return your items. For more information on our return and exchange policies, please see our Refund Policy page.
Please send an e-mail to info@celouris.com so we can assist you further.
How long does it take to receive a refund? ▾
Once we receive and approve your return, refunds are processed within 10 days. The exact time may vary depending on your bank or credit card provider.
Is there a satisfaction guarantee? ▾
Not in love? We can promise you a lot, but you'll only truly find out by trying it yourself.
That’s why we offer a risk-free 30-day money-back guarantee on all orders. If you're not satisfied, you can return your product within 30 days, and we’ll refund you the full amount.
How do I contact customer support? ▾
You can reach our customer support team anytime at info@celouris.com. We aim to reply within 24 business hours.